Despite the proliferation of digital tools and new concepts like AI, branches are not going to disappear anytime soon

A recent UBS research showed that online banking has overtaken in-branch transactions for the first time, with 52% of consumer transactions now being done online. However, des...

A combination of culture, people, processes and technology is needed

From FMCGs to financial services, and from telecom to retail, digital is penetrating all industries, but to different degrees. Now that the discussions about whether to invest...

Embracing the latest technology innovations is rather inevitable for the retail sector

With more and more customers expecting to be able to order anything they want from anywhere they are, retailers have to come up with some creative customer journey ideas in or...

A recent UBS research showed that online banking has overtaken in-branch transactio...

From FMCGs to financial services, and from telecom to retail, digital is penetratin...